UK vehicle recovery.
Published price. Book in 60 seconds.

Every service the operator panel covers has its own hub page with the full price matrix by vehicle class. Bands are indicative; the dispatched operator confirms the final figure before lift.

• Roadside jump start: Boost a flat 12V battery using a heavy-duty jump pack, test the charging system at the scene and decide whether a short tow to a garage is necessary.
• Out of fuel delivery: Deliver five to ten litres of the correct grade of petrol or diesel to a stranded vehicle, decant safely under PAS 43 procedure, and confirm the vehicle starts before the operator leaves the scene.
• Flat tyre swap: Fit the vehicle's spare wheel, inflate a slow puncture or apply a temporary sealant where a spare is not carried, and decide whether the vehicle is safe to drive to a tyre fitter.
• Lockout assistance: Dispatch a vehicle locksmith with non-destructive entry tools and, where keys are lost, an on-vehicle key cutting and programming service for common immobilisers.
• Local tow under 10 miles: Flat-rate short-haul tow from the recovery scene to a nominated garage or domestic address within ten miles.
• Regional tow 10 to 50 miles: Mid-range recovery with a flat regional band that covers up to 50 loaded miles from the recovery scene.
• Long distance tow over 50 miles: Pre-quoted long-haul tow with a published per-mile rate after the first fifty miles.
• Motorway recovery: Motorway recoveries are dispatched under the National Highways recovery framework (sometimes called the National Highways recovery framework or NRS), the National Highways framework that pays operators on statutory rates.
• Accident recovery: Recover a damaged vehicle from a non-motorway collision scene, support the driver and any third party with the recovery sheet they need for their insurer, and handle the compound or garage handoff cleanly.
• Illegal parking removal: Remove an unauthorised vehicle from private land under the Protection of Freedoms Act 2012 Schedule 4 keeper-liability framework, with documented landowner authority and the correct signage in place.
• Abandoned vehicle removal: Coordinate council-instructed removal of an abandoned vehicle under the Refuse Disposal (Amenity) Act 1978 and the Removal and Disposal of Vehicles Regulations 1986, with the documentation a council enforcement officer needs for keeper notice.
• Scrap and end of life pickup: Collect a scrap or end-of-life vehicle and deliver it to an Authorised Treatment Facility under the End-of-Life Vehicles Regulations 2003, with the Certificate of Destruction the keeper needs to notify DVLA.
• EV recovery: Flatbed-only recovery for battery electric vehicles, with high-voltage isolation procedure where the vehicle has been in a collision and a lithium-fire awareness check before lift.
• Motorbike and scooter recovery: Recover a motorcycle, scooter or moped on a tilt-bed flatbed with a wheel chock and ratchet anchors, or in an enclosed trailer for long distance.

The hub pages spell out the procedure, the cost variables that move the band, the PAS 43 working procedure at the scene, the legal framework (statute and regulation), what to do before the operator arrives, and what to do after. Every claim of fact on every page is anchored to a primary source on the gov.uk, legislation.gov.uk, bsigroup.com, hse.gov.uk, nationalhighways.co.uk or citizensadvice.org.uk domains.

UK vehicle recovery is a low-margin, high-trust industry. The published-rate model removes the obvious failure modes (bait pricing, undisclosed surcharges, in-scene upselling) but it does not remove every rough edge. The other rough edges and what we do about them: booking misclassification (where a customer reports the wrong vehicle class and the dispatched truck cannot lift) is mitigated by the dispatcher reading the class back at booking; access blocking (where the agreed destination is closed or a multi-storey car park is too low for the truck) is mitigated by the dispatcher asking about access constraints at booking; operator availability (where the nearest panel operator is on another job) is mitigated by the operator panel density.

The remaining edge cases (a driver who cannot wait, a vehicle that cannot be safely lifted at the scene, a destination that cannot accept the vehicle on arrival) are handled by the dispatcher on a case-by-case basis with clear communication. The complaints policy sets out what happens if a customer is unhappy with the outcome.

Industry context: the recovery operator workforce in the UK is small. DVSA operator licensing data shows that there are several thousand operator licences in force covering vehicles over 3.5 tonnes, but only a subset of these are recovery-vehicle licences and a smaller subset are PAS 43 compliant. The operator panel is built from this subset and is grown as new operators qualify.