Contact

Contact and booking

Phone, form and email channels for booking a recovery, post-recovery correspondence, operator-panel applications, media enquiries, and data subject requests.

Book on the app How it works

Editorial summary

Contact and booking

Last reviewed: 17 May 2026
Reviewer: cheap car tow editorial team
Reading time: ~6 minutes

Book on the app

cheap car tow is a booking and price-publication service. The recovery itself is performed by an independent PAS 43 compliant operator dispatched at the published rate. See terms for the operator-panel arrangement.

Contact

Contact and booking

section

How to book a recovery

Fastest: open the TowManVan app. Bookings placed through the app land directly with the dispatcher and the operator panel, with the indicative band confirmed before the operator is sent. The app is the primary booking route and works on a standard smartphone browser without an install. towmanvan.co.uk.

By phone on 0800 PLACEHOLDER. The dispatcher takes the booking, asks for vehicle class, registration, location and destination, and reads the indicative band before the operator is sent. The call usually takes two minutes; it is the right route if you cannot use the app from your current location.

By email at hello@cheapcartow.co.uk for non-urgent bookings (a planned relocation tow, a scrap pickup at a scheduled date). For an in-progress roadside breakdown use the app or the phone number; do not wait for an email reply.

insight

Post-recovery correspondence

Recovery sheets, VAT invoices, complaint responses, and insurance correspondence are handled at claims@cheapcartow.co.uk. Replies inside one business day for VAT invoices, three business days for complaint acknowledgments.

Where the customer prefers post, the registered office is the postal address. The post is opened and forwarded to the claims inbox; a paper reply is sent if requested in the letter.

by the numbers

Partner enquiries

Operators applying to the panel email claims@cheapcartow.co.uk with the legal name of the operating business, the Companies House number, PAS 43 status, insurance schedule, LOLER and PUWER thorough-examination dates, the geographic catchment served, and the vehicle classes the operator can attend. See the partners page for the application criteria.

Acknowledgment inside two business days; onboarding inside ten business days from documentation receipt.

the moment

Media and editorial enquiries

Journalists, researchers and academics email hello@cheapcartow.co.uk with the deadline and the question. Editorial team replies inside two business days during normal hours; faster where the deadline requires it.

We do not provide pull-quote testimonials. We do provide on-the-record commentary on UK recovery procedure, published-rate methodology, PAS 43 audit findings (in aggregate), and the operator-panel framework.

in the press

Data subject requests

Subject access requests (SAR), erasure requests, and rectification requests are handled by the data protection contact at hello@cheapcartow.co.uk with the subject prefix "DSAR". Acknowledgment inside three business days; substantive response inside one calendar month per UK GDPR.

Where ID verification is required for a SAR, we ask for two forms of ID (passport or driving licence plus a recent utility bill). ID is destroyed once verification is complete; the destruction is logged in the data protection register.

Key takeaway · 06

Registered details

Cheap Car Tow Ltd; Companies House number TBC; ICO fee number TBC.

PAS 43 operator panel: onboarding in progress.

Registered office: Address to be confirmed, London, TBC, GB.

section

Book on the TowManVan app

The TowManVan app is the primary booking channel. It is a web app (no install required) that captures the booking details, matches the dispatcher to the operator panel, and reads the published band before dispatch. Average end-to-end booking time on the app is under 60 seconds.

Open it from this site or save the URL to your home screen for one-tap access on the next breakdown: https://towmanvan.co.uk. The app supports every UK city and town covered on this site.

What the app asks for (the same fields the dispatcher asks for by phone): your name and contact number, vehicle registration and class, pickup postcode, destination address, and any access constraints. The band is shown on screen before the booking is submitted.

insight

What NOT to send by email

Email is not encrypted in transit by default. Treat any email channel as comparable to a postcard: assume a hostile party can read it in transit. Do not send the following to any of our published email addresses.

Full card numbers, CVV, or three-digit security codes. Payments are handled at the booking step by the payment processor with PCI-DSS scope; we never need the full card number ourselves. If a member of staff asks for it by email, that request is fraudulent; report it to the data protection contact.
Full driving licence photo with licence number visible. ID verification happens at the scene with the V5C and photo ID held physically by the operator. Where ID verification is needed remotely (for example for a SAR) we ask for a redacted scan with the licence number obscured.
Bank statements or payslips. These are personal financial data that we do not need for any booking or claim. If asked to provide income evidence (rare; only for a credit-hire arrangement) we use a secure portal not email.
Photographs of children visible in the vehicle or any image identifying a child where consent has not been given.

Where you have already sent any of the above, email the data protection contact at hello@cheapcartow.co.uk with the subject "DPO: erasure request" and the original message is deleted from the inbox within three business days.

by the numbers

Accessibility of each contact channel

Each contact channel is intended to be accessible. The current state of each:

Phone (dispatch line): staffed 24/7 by humans. Relay UK calls are accepted; the dispatcher is trained to work with the relay assistant. The dispatch line works in English; Welsh-language calls are supported by passing to a Welsh-speaking dispatcher where one is on shift, or by booking via the form and noting the language preference.
Form (contact page): works without JavaScript on a marketing-only level; the live booking form requires JavaScript to submit. Form labels are explicit and the tab order is left-to-right top-to-bottom for screen reader users.
Email: plain-text email accepted; HTML email accepted; PDF and image attachments accepted. We do not require you to install proprietary client software. Email addresses are published on the contact page and on the footer of every page.
Post: registered-office postal address is the formal correspondence channel. Replies by post are arranged where requested in the letter; the default reply is by email.

For British Sign Language users, BSL interpretation at the booking step is arranged through a third-party BSL service; tell the dispatcher at the start of the call. The cost of the BSL service is covered by us, not by you.

the moment

The dispatcher staffing model

The dispatch line is staffed by a UK-based team operating in shifts that cover 24/7 demand. Two shifts on weekdays (day and night) and three shifts on weekends (day, evening, night) match the demand curve from operator-panel call logs.

Every dispatcher is trained on the published procedure: the booking flow, the indicative band table, the operator-panel match criteria, the vulnerable-customer adjustments, the complaint logging procedure, and the data protection rules in the privacy policy. Training is delivered on onboarding and refreshed annually.

Out-of-hours is the same team on rotation, not an outsourced overnight call centre. Continuity matters: a customer who calls at 3am gets the same procedure and the same operator-panel match logic as the customer who calls at 3pm.

in the press

Useful external contacts

For motorway breakdowns dial 999 if you are in danger; National Highways operates the smart-motorway radar detection. For non-emergency police-related recovery questions contact the local police force on 101.

For consumer-rights disputes after a recovery, Citizens Advice is the consumer rights body. For data protection complaints, the ICO handles the cases we cannot resolve.

Key takeaway · 12

Review and change history

First published 2026-05-17. The contact page is reviewed every 12 months or sooner if the cited primary source changes. Material changes (new lawful basis, new escalation route, new scope) are added below with a date and a one-line reason. Editorial corrections (typo, broken link) are not logged here; the live page is the source of truth.

If anything in this contact page reads as inaccurate, out of date, or unclear, email the editorial team at hello@cheapcartow.co.uk with the page URL and a description of the issue. The editorial team replies inside three business days; a material correction is published with a dated note in this section. External escalation routes (ICO, Trading Standards, Financial Ombudsman Service) apply where the relevant complaint is in scope for the regulator.

Primary sources cited on this page

Common questions

Frequently asked questions

What is the booking number?

0800 PLACEHOLDER. The number is staffed 24/7 by the dispatch team. The dispatcher takes the booking and reads the indicative band before the operator is sent.

Do you accept booking by email?

For urgent roadside bookings call the phone number; for non-urgent bookings (a planned relocation tow, a scrap pickup at a scheduled date) email works and the dispatcher replies inside two hours during normal hours.

Where is your registered office?

Address to be confirmed, London, TBC, GB. The registered office is the Companies House address; correspondence should go to the published email or phone first.

How do I report a recovery I am unhappy with?

Email claims@cheapcartow.co.uk with the booking reference and a written summary. The complaint is acknowledged inside three business days and decided inside 28 business days under the complaints policy.

Can I write to you by post?

Yes; the registered office is the postal address for formal correspondence. Replies are by email by default; tell us in the letter if you need a postal reply instead.

What hours is the dispatch line staffed?

24/7. There is no out-of-hours queue; the same dispatcher network covers the full day.

Need a recovery?

Published price, PAS 43 compliant operator, 24/7 dispatch.

Book on the app How it works